Frequently Asked Questions
If you have any other queries, feel free to contact us directly.
Orders & Payments
Yes, COD is available across Pakistan. You can also prepay via bank transfer / Easypaisa / JazzCash (details shared at checkout).
Choose your product → Add to Cart → Checkout → Enter address & phone etc → Choose COD or Prepay → Place Order.
Message us on WhatsApp within 2 hours of placing the order. Dispatched orders can’t be changed.
Couriers don’t allow “Open parcel before payment.” You can inspect after payment; if anything’s wrong, we’ll fix it (see Refund Policy).
Shipping & Delivery
Most cities: 2–7 working days. Remote areas: 4–8 working days. You’ll get an SMS/WhatsApp with tracking once dispatched.
Right now, our delivery is free all over the Pakistan. This is a limited time offer.
Currently Pakistan only. For overseas requests, DM us and we’ll advise.
Returns & Exchanges
Exchange within 7 days of delivery if unused, with tags & original packaging. Wrong or defective items are replaced or refunded.
WhatsApp us with your order number + reason + product photos. We’ll share the pickup or drop-off method.
Contact us within 48 hours with an unboxing photo/video. We’ll prioritize a replacement or refund.
Product & Sizing
Lighting and screen settings can change how colors appear. We try to match real colors as closely as possible.
Payments, Discounts & Gifts
No
Often! But it depends on the item availability.
No custom orders. But we can take bulk order for a specific article.
Support
WhatsApp: +92 330 2042042
Email: neoraluxe.pk@gmail.com Hours: Mon–Sun, 11am–10pm